WEBSITE RULES
1. Glossary of Key Terms Used in the Website Rules
• Seller: Every European Digital Poland sp. z o.o., Stępińska 22/30, 00-739 Warsaw
• Website: the website owned by the Seller, available at the domain www.iota-devices.com, through which the Buyer can make Inquiries (hereinafter "Website");
• Sale: the service of selling Products provided by the Seller to the Buyer. It involves the delivery and transfer of ownership of the Products to the Buyer and the Buyer's obligation to collect the Products and pay the Seller the proposed price;
• Buyer: a person with legal capacity, particularly to enter into a purchase agreement, using the Website, making Inquiries through it. Buyers can only be commercial companies or individual entrepreneurs, provided their Inquiries are related to their business activities.
• Rules or Terms and Conditions: these Rules;
• Product: a movable, tangible item available in the Website's offer;
• Inquiry: correspondence initiated by the Buyer to the Seller via the form available on the Website or via email, which may result in the conclusion of a remote sales agreement for Products after agreeing on the type and quantity of Products and their price via email between the Buyer and the Seller;
• Payment: the payment made by the Buyer to the Seller to fulfill the financial obligation arising from the transaction between the Buyer and the Seller, which constitutes a single payment transaction under the Act of August 19, 2011, on payment services;
• Payment Return: the return of the price of the purchased item using the same payment method the Buyer used to pay for the ordered Products;
• Carrier: an entity selected by the Seller that provides Product Delivery services in cooperation with the Seller;
• Delivery: the process carried out via the Carrier involving the delivery of Products to the Buyer at the location indicated by the Buyer;
• Privacy Policy: principles of protecting the Buyer's personal data by the Seller, permanently posted on the Website.
2. Registration Data
• Every European Digital Poland sp. z o.o.
• Website Address: https://iota-devices.com
• Company Registration Data: Stępińska 22/30, 00-739 Warsaw, District Court for the capital city of Warsaw, XIII Commercial Division of the National Court Register, share capital of 375,050 PLN; KRS 0000403515.
• NIP: 5213623130
• Regon: 145895214
3. Contact Information
• Phone Number: 602 415729
• Email Address: inquiries@iota-devices.com
4. Sales Currency
Prices proposed by the Seller are expressed in one of the following currencies depending on the Buyer's preference: Polish zlotys, US dollars, euros, and are net prices, i.e., they do not include VAT.
5. Delivery Methods / Order Fulfillment
Deliveries are generally made by the Carrier selected by the Seller, upon agreement with the Buyer regarding the delivery cost. Other delivery forms (personal pickup, carrier chosen and paid by the Buyer, etc.) are possible if agreed upon between the Buyer and the Seller.
6. Order Fulfillment Time
Deliveries are carried out according to the arrangements made between the Buyer and the Seller. In the event of unforeseen circumstances affecting the agreed delivery date, the Seller will notify the Buyer and agree on the course of action.
7. Complaints
7.1. Limited Warranty
The Seller guarantees that the Products will be free from manufacturing defects for 12 months from the date of delivery. If a defect is reported and confirmed, the Seller, at its discretion, will replace the Product with a new one, repair it, or refund the payment made for it. The warranty will not apply if the Product malfunctions, fails, or is damaged after delivery due to an accident, misuse or improper use. The warranty does not cover batteries and other consumable parts, easily breakable parts such as glass or plastic, or changes due to normal wear and tear. The warranty also does not apply in cases of minor differences compared to the expected appearance and performance, as long as they have no significant impact on the Product's usability, in cases of malfunction or damage caused by chemical, electrochemical, or electromagnetic actions, water damage, or generally improper use or storage conditions.
To the maximum extent permitted by applicable law, except for the expressly stated limited warranties above, the Products are provided "as is" and "as available," and the Seller and its suppliers make no warranties, express, implied, or statutory, by law or otherwise, including, but not limited to, any implied warranties of title, reliability, merchantability, or fitness for a particular purpose, or any implied warranties arising from the course of performance, trade, or trade practices in connection with the Products. The Seller does not warrant that the Products will operate without error, interruption, or that they will be secure. No oral or written information or advice given by the Seller, its agents, representatives, or employees will in any way increase the scope of the Product warranties.
7.2. Product Return Procedure
To use the warranty service, an email describing the problem should be sent to the following address: inquiries@iota-devices.com. Within 14 days of receiving the notification, the Seller's team will attempt to diagnose and resolve the reported issue. If a warranty claim is confirmed, the Seller's team will provide an RMA number, and the Buyer will be asked to return the Product at their own cost and risk.
The following guidelines should be adhered to when returning the Product:
- The Product should be properly packaged, with paid shipping and insurance. No accessories should be shipped with the Product unless instructed otherwise by the Seller's team.
- The RMA number should be clearly visible and readable on the outside of the package.
Upon receiving the Product, the Seller will fulfill its warranty obligations according to the warranty terms. If it is proven that the returned Product is not defective, the Buyer will be required to cover the return shipping and insurance costs.
7.3. Disclaimer of Liability
To the maximum extent permitted by applicable law, the Seller will not be liable for any indirect, punitive, special, consequential, or incidental damages arising in any way from the use of the Products, including, but not limited to, loss of profits, revenues, or data, or incurring additional costs, even if the Seller has been advised of the possibility of such damages and regardless of any failed attempts to resolve the issues by the Seller's team.
7.4. Disputes Concerning Warranty Terms
The above terms apply when ordering Products and paying for them, even if the Buyer's standard purchasing procedures, including expected warranty terms and return procedures, differ.
8. Personal Data Protection
8.1. The Buyer's personal data is processed by the Seller in accordance with applicable laws, particularly under Article 6(1)(a) and in compliance with the European Parliament and Council Regulation (EU) 2016/679 of April 27, 2016, on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
8.2. The administrator of the personal data provided to the Seller is the Seller.
8.3. The Seller processes the personal data of Buyers and potential Buyers to fulfill orders and other purposes specified in the Rules. Data is processed solely based on legal provisions or in accordance with the consent expressed by the Buyer.
8.4. Providing personal data is voluntary, but failure to provide necessary personal data may prevent placing Orders. Providing personal data by the Buyer constitutes their consent to its use in accordance with these Rules.
8.5. The Seller is responsible for properly protecting the provided personal data and makes every effort to secure it against unauthorized access or use.
8.6. To the extent necessary to fulfill the order, especially for delivery, the Seller may provide the Buyer's personal data to the Carrier or entities cooperating with the Seller to fulfill the order.
8.7. Personal data will be stored for the period necessary to fulfill the Order and the expiration of any warranty claims.
8.8. Each Buyer, as a data subject, has the right to access their personal data, request its rectification, deletion, restriction, or complete cessation of data processing, and the right to transfer data between administrators.
8.9. In case of any violations related to personal data protection, the Buyer may file a complaint with the supervisory authority. To exercise their rights, the Buyer should contact the data administrator at the following address: inquiries@iota-devices.com.
9. Final Provisions
9.1. In matters not regulated by the Rules, relevant legal provisions shall apply.
9.2. The Website Rules are available to all Buyers and have been published electronically on the Website at www.iota-devices.com in the Website Rules section.
